Warranty

What's covered

Every Sorisse Mask comes with a one year warranty from the day it is delivered. It covers faults in the device itself.

• LEDs that stop working or dim noticeably
• The battery failing to hold a charge
• The controller, its screen or its cable failing
• Splits or delamination in the silicone under normal use

The four year extension

If you added the extension at checkout, the same cover runs for four years from delivery instead of one. It is attached to your order, not to you, so it transfers with the mask if you pass it on.

What isn't covered

• Accidental damage, drops, and anything that has been submerged
• Wear to the head strap, which is consumable
• Damage from a charger that isn't the supplied cable
• Any device that has been opened or modified

Making a claim

Email hello@sorisse.com with your order number and a short description. A photo or a short video helps. Most claims are settled without the mask coming back.

If we do need it back, we pay the freight. Repaired or replaced units keep the remainder of your original cover. The clock does not restart.

Your rights under Australian law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they aren't of acceptable quality and the failure doesn't amount to a major failure. This warranty is in addition to those rights, not instead of them.