Refund policy

The 30 night trial

Use the mask for thirty nights. If it has not become part of your routine, send it back and we will refund what you paid for the mask in full.

The thirty nights start the day your parcel is delivered, not the day you order. You do not need to keep the packaging, and you do not need to explain why.

How to return something

Email hello@sorisse.com with your order number and we will send you the return address. On a change of mind the return postage is yours to cover, usually around $15 to $20 within Australia. If the mask is faulty or arrived damaged, that one is on us and we cover the freight both ways.

• Pack the mask and controller so they cannot move around in transit
• Send it with tracking so we can both see where it is
• Refunds are processed within five working days of the parcel arriving back
• Refunds go to the card you paid with. We cannot refund to a different one

If something arrives damaged or faulty

Tell us within seven days and send a photo. We will replace it and cover the freight both ways.

This sits on top of your rights under the Australian Consumer Law, which we cannot and do not limit. If a fault is major you can choose a refund or a replacement.

What we cannot take back

Almost nothing, but for hygiene reasons we cannot take back accessories that touch the skin directly once their seal is broken. If you are returning a whole order, send them back with it.

Your rights under Australian law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

This policy is in addition to those rights, not instead of them.